Solutions for making the courier industry function better

There is no such thing as perfect – this applies to anything no matter what is being talked about.

Like all industries, the courier industry is not perfect and from time to time can benefit from some introspection which gives positive and sustainable ways to develop in the future. In this article we’ll look at what some of the problems could be and how best to move forward to tackle them.

Challenge 1: Keeping customers updated.

Today in the age of everything digital and instant, people want real time updates and progress. This extends to parcels and deliveries and therefore the courier industry is no different.

Solution 1: Improve and adapt communication systems which allow for this to be achieved. Customers need to know they can trust parcel companies with their goods and whilst this might seem a big investment to fully grapple with you will benefit in terms of user satisfaction.

Challenge 2: Standing apart from competitors.

There are plenty of delivery and courier companies. The industry has become something of swamped in recent years. This is coupled with the fact that individuals can now set up or become their own couriers quite easy. This can make it difficult for companies to stand out and get their credentials across.

Solution 2: Find an area you can focus on, but at the same time keep your net casted wide. If you can build up a reputation as an expert in a particular courier area this can help set you apart from others. This is not to be done however at the expense of other areas but should be done in conjunction with a wider courier / delivery portfolio of services. Rock Solid Deliveries for example are experts in same day delivery, but we cater for other specialised and general courier services too.

Challenge 3: Adapt to evolving times and changes in the markets.

All markets and industry go through cycles and change from time to time. There will be periods when something is more popular than something else or a new trend takes hold (like the rise of online shopping and resultant parcel delivery expansion for example.)

Solution 3: This seems simple! The answer is to keep up with demand and evolution, but this is often easier said than done. When this is broken down steps can be taken towards achieving this fairly easy however. For example, get to know your customers better and what they are looking for. Recognise the change in needs and demands of your customers and adapt to this accordingly. These type of things can all make big differences.

Challenge 4: Managing staffing needs.

The courier industry can be quite volatile ranging from exceptionally busy periods (e.g. Christmas) to times when demand slackens a little. Trying to manage staffing levels and work during these different periods can be challenging.

Solution 4: Get to know your own business aswell as the generalised cycle of when peak and flat times normally occur in the courier industry. Once you have a grasp of this, you can better streamline your staffing load so it works for you aswell as them and your customers.

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