As same day couriers January is always a busy time for us, which often involves the return of items not required over Christmas. Not all companies or businesses offer free returns so sometimes you need to turn to an external company like us who you can trust.
The law states that gifts which are defective or not fit for which the purpose they are made can be returned. What surprises most people is that there is actually no automatic right to return an item because it was too small / large or simply just because it wasn’t wanted. Of course, most places need to keep customers as happy as possible, so they are flexible in their returns procedures to cover these instances.
Items purchased online contain a 14 day right to return automatically (coined a ‘cooling off period’), but outside of this time you are then subject to the retailers returns policy.
Different retailers have variations of their returns policies. Each has to abide by the legal minimum but outside of this, they can virtually do what commercially benefits them. If you are thinking of (or need to) return an item, then it is best to check the individual retailer’s policy so you know exactly what you can and can’t do. If you are confident the return is on legal ground (i.e. not fit for purpose,) then you will be able to rely on this.
You will also need to check how to return your item. If it is online or through a catalogue style retailer then you may have to pay to return these items or find a courier to take care of this for you.
We can help!
* Looking for someone to help you return your unwanted Christmas presents? Talk to us.
* Is that returns deadline fast approaching and you need an item returned quickly? Our same day courier service can help.