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First Who, Then What

Rock Solid Deliveries is a company of same day couriers but, first and foremost, we see ourselves as being in the ‘people’ business. Everything we do is focused on our customers and helping to meet their needs. And even before we do that, we know how important it is to get the right people into the company.


In Jim Collins’s classic business guide Good to Great, he writes that great companies concentrate on the people they hire, rather than the company’s strategy: ‘they first got the right people on the bus… and then figured out where to drive it.’ The reason for that is simple: ‘The right people will do the right things and deliver the best results they’re capable of’.


We’ve seen that principle in action. When it comes to hiring same day couriers, we’ll only take someone on if we like their attitude. Experience and skill are important, but the right attitude – helpful, flexible, dedicated – is what really counts. And the result of that approach is a lot of happy customers. For example, Jon has called on us many times to transport often fragile, high-value items used in TV production. He comments that Rock Solid Deliveries, ‘employs good drivers who are very careful and conscientious’.


Whatever we’re getting right, it’s down to our drivers. So if you’re looking for a same day courier with the right attitude, talk to us. Call 0800 999 8220 and we’ll soon have a careful and conscientious driver on their way to you.

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