Our ethos is that we believe value for money and great service go hand in hand. If we combine both of these elements to our business model and in our work, we believe that a company will benefit from repeat business and word of mouth. The extra sales and new clients then allow the company to stay competitive benefiting new and existing customers alike.
Some courier companies claim to give their customers ‘value for money.’ This sounds very exciting at first, until you sit and think what value for money actually could be, and who might be paying it. Ultimately, you might conclude, is the customer paying for value for money in poor service? Value for money is what we all want, but if this at the expense of a service where there are problems with deliveries, items going missing, or not arriving at their destination it hardly becomes worth it.
What about great service? Think about flights and the difference between standard class and first class. At the heart of the difference is the extra quality service and individual attentiveness that is received. The trouble with this is that it comes at a price and people have to end up paying (sometimes substantially more) for something that really should come as standard.
We at Rock Solid Deliveries are aware of the need to strike a balance between value for money and great service. This is why we offer both as standard to our customers, whether you are using us for same day delivery or another courier service.
Our wealth of experience in how to run a successful courier company and keep our customers happy as our top priority, serves us well to ensure we stay a reliable, viable and competitive delivery business.