Adrian Critchley is the Managing Director of Rock Solid Deliveries.
He’s been in the courier industry for over 25 years – first as a driver and then as a manager – so it’s fair to say that what he doesn’t know about deliveries isn’t worth knowing. But what keeps him going after spending so long in this industry?
‘In this kind of work, no two days are the same and you have to be on your toes to keep up with customer’s needs and sometimes challenging deliveries. I still enjoy meeting those challenges, even after all this time.’
While same day couriers can tend to lose sight of customers’ individual needs and focus on simply getting the job done quickly, Adrian’s organisation offers a refreshing personal touch.
‘At Rock Solid Deliveries, we are unique in that we care for you, not only while making your delivery but also afterwards, in case of any problems. And we always do our utmost to give you the best value for money. Customer service is one of our top priorities. We make a point of keeping the same high standards for everyone: no matter how big or small the delivery, you are important and so is your package.’
When asked if there’s one particularly memorable delivery from his time with Rock Solid, Adrian’s answer illustrates the commitment to customer service that he mentioned.
‘All deliveries are important, but one that sticks in my mind was delivering a course of treatment for a lady who was on IVF. She only had a window of about 30 minutes to use the treatment, so we had to time everything spot on, from collection to delivery. So the logistics were a challenge and the goods were incredibly important. It was a privilege to help with something that could literally change someone’s life.’
If you need a same day courier with a wealth of experience and a commitment to customer service, look no further. Call us on 0800 999 8220 for an instant, no-obligation quote.