As we approach Christmas and the end of another year, take a look at the thoughts of Adrian Critchley, managing director of Rock Solid Deliveries, as he looks back at the year and considers what 2023 could bring. “2022 was finally the year that we went back to something resembling normality as far as COVID […]
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How can couriers improve customer service?
Customer service is the heart and central of any business. Even if you provide a truly amazing professional service, but have little or no customer service offering, you will find that your business becomes held back. Word of mouth is also important to many businesses, and this is also where customer service comes in. You […]
The nightmare before Christmas? How much of a struggle is it to run a courier business?
Everyone knows times are tough at the moment, and as we move towards Christmas and the winter in general, we all seem to notice and feel the expense more. The truth is that whilst many of us are struggling personally, the same applies to businesses also. Many businesses have faced hikes in costs and rates, […]
Is cutting pay the way to attract new delivery drivers?
If you are a regular reader of our blogs, you will know that on occasions we focus on reports and statistics that reference the increase in demand for courier and delivery drivers. This is largely driven by an increase in demand from the consumer for things such as shopping, goods or food for example. An […]
The lack of facilities for overnight lorry and delivery drivers
Working at night is challenging for anyone. Whether it is being alert when you should be sleeping, or the stresses and strains that night work puts on the body, it can be tough. However, not all jobs can operate within a 9 to 5 window. If people did not work during the night, the country […]
Driving safely once the clocks have gone back
It is that time of year again when we seem to have the annual debate of whether the clocks should go back or remain in ‘summer time.’ Fact of the matter is, even if the clocks were not to go back, the evenings and mornings will still be darker anyway – there just isn’t enough […]